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Ticket Information

Find everything you need to know to buy tickets to individual shows or subscriptions to a series of performances.

Official ticket outlet

AT&T Performing Arts Center Ticketing Services is the only authorized outlet for individual tickets for shows listed on this website. By purchasing from the official outlet, you are assured that the ticket you receive is valid and is being sold to you at face value.

Tickets purchased from other sites (such as StubHub, Vivid Seats, etc.) may not be valid and entry may be denied. In order to protect the public from fraud, the Center prohibits the reselling of tickets through third-party sellers or markets.

Tickets found to be advertised for resale may be invalidated, with the purchase price refunded to the original purchaser. Patrons attempting to use invalidated tickets will not be admitted without purchasing a valid ticket through the Center.

What you should know

When you buy from someone other than AT&T Performing Arts Center Ticketing or one of our Resident Companies or official ticketing partners:

  • We cannot guarantee that your tickets are genuine.
  • You almost always will pay more than face value.
  • We cannot replace lost or stolen tickets.
  • We cannot contact you about show cancellations, time changes, traffic updates or other useful information.

How to buy tickets

Order online: Buy tickets to individual performances or subscriptions to a series of performances through our website.

By phone: Call us at 214-880-0202 between 10 a.m. and 5 p.m. Monday through Friday or on weekend performance days only.

Note – The Box Office will be closed for the following holidays:

In person: Venue box offices open 90 minutes prior to performance time on performance dates only.

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Discounts

Student rush: Discounted student rush tickets are available for select AT&T Performing Arts Center shows. When available, they are limited to two tickets per student, per show. Student rush tickets are available starting 90 minutes prior to show time and must be purchased in person at the box office on the day of the show with a valid student ID card. Students pay no service fees and get the best available seating. For information about availability for specific shows, call the box office at 214-880-0202.

Military and senior discounts: Military and senior discounts are made available for some events at the discretion of the artist or production’s tour management. The Center can offer these discounts only when they are approved by the show.

E-Ticketing

Enjoy quick and easy access to your tickets on your mobile phone using our True Tickets wallet. A few performance-day tips:

  • Access your tickets via the wallet to ensure everything is as you expect
  • Make sure your phone is charged
  • Parking passes for Lexus Red and Lexus Silver, along with our dining tickets, will be separate from your performance tickets
  • Each e-ticket contains a unique QR code that rotates every 30 seconds
  • If you are part of a group, please enter the venue together to avoid delays. If you are unable to arrive together, please share individual tickets with your guests before the event

Have questions? Please contact the box office by phone at 214-880-0202 Monday through Friday 10 a.m. – 5 p. m. or by email at boxoffice@attpac.org. We are available to help you log into our website, access your account and guide you through the True Tickets wallet.

E-Ticketing FAQ

Once you’ve completed your purchase, you’ll receive an email confirmation as a receipt. On your confirmation, you’ll see a link to access your ticket wallet. However, you’ll be able to access your wallet at any time if you’re logged into your account and click “View My Tickets” from your account dashboard or by visiting wallet.attpac.org.
If you’re asked to login to your wallet, use the same email and password you used when purchasing your tickets.

Access your tickets at wallet.attpac.org, locate your event (it should be the first one!), and click on the event. Once there, you’ll see all your performance tickets which can be shared or scanned right from your phone.

Access your tickets at wallet.attpac.org, locate your event (it should be the first one!), and click on the event.
Once there, you’ll see all your performance tickets along with a red
“Share” button.

Fill out the full name associated with the recipient and select which seat(s)
you’re sharing before agreeing to the Terms & Conditions and confirming.
Once confirmed, select the “Copy Invite” button.

This can be pasted into an email or text for easy sharing! Your recipient can
then claim the ticket.

Access the wallet from your mobile device and select your event. You’ll see your
ticket displayed and an Add to Apple Wallet button below it.

Select if you’d like to add just a single ticket or all of your tickets.

Then follow the prompt in the next populated window to Add it to your Apple Wallet.

Don’t worry, they can send the ticket back to you using the same steps and your ticket will be available again in your wallet.

If tickets need to be divided among individuals in a group, send individual tickets to each guest separately. When sharing tickets, they will log into the wallet using their AT&T Performing Arts Center login or create a new account to accept the shared ticket. The ticket will then be dispalyed in their own wallet for easy scanning and entry.

Tickets should not be shared and returned multiple times to prevent confusion. Each e-ticket contains a unique rotating barcode to prevent fraudulent or copied tickets. If you have any questions, feel free to call the box office.

Tickets may be exchanged prior to your scheduled performance. To ensure you are within the deadline for the Broadway exchange timeline, please check our Broadway FAQs. Exchanges can be completed using the methods below. Please note: Any seating price difference is due at the time of the exchange.

Single tickets may only be exchanged for another date/time of the same performance. Additionally, a $10-per-ticket exchange fee will apply. Please call our box office at 214-880-0202 and we can assist you.

At this time, Google Pay is not available for Android users.

Please contact the box office at by phone at 214-880-0202 or by email boxoffice@attpac.org to make other arrangements. Mail or hold at will call options are available by request only.

No, printed e-tickets will no longer be accepted due to the updated e-ticking technology. However, if you arrive at the venue and are unable to access your wallet, come see us at the box office. We’re happy to print your ticket and walk you through the online wallet.

The amount of time it takes to receive your confirmation can vary depending on your order. If you have not received a confirmation email within 10 minutes of your purchase, please contact the box office at 214-880-0202.

If you are logged into your account and don’t see your event listed under My Upcoming Events, please contact the box office at 214-880-0202 and we’ll help!

If you have an event in your account, but the Manage Tickets button is not appearing below, please call the box office at 214-880-0202 for details regarding your order.

Before entering the venue, have your tickets displayed on the screen and it helps to have the brightness of your phone display is turned up.

Be prepared! Although your rotating QR codes won’t populate until 2-3 hours before the event, we highly recommend access your wallet to confirm your tickets before come to the show. In addition to your unique rotating QR code that will be scanned at the door, your e-ticket also has important seating information including section, row, and seat number. After the entry scan, be prepared to show your e-ticket to an usher who will direct you to your seat.

No. To reduce fraud and counterfeiting, our e-tickets contain a rotating QR that is necessary for entry scanning. Screenshots will not display the most update version of your e-ticket and therefore will not be scannable or valid for entry.

Yes. Every ticket purchased in the order should be available.

No. If you are arriving as a group, simply pull up all of the tickets on your device, and the order will be scanned at once, permitting access to the entire group.

Simply stop by the box office when you arrive at the venue and we’ll print your tickets for you.

If you shared a ticket that you need to retract, please contact the box office at 214-880-0202 and we’ll be happy to help you.

Yes, if you accidentally shared a ticket with the wrong person you can retract the
shared ticket. When looking at the tickets for the event, you’ll see which tickets
you’ve shared labeled clearly. Select the ticket that was shared by accident and
use the “Get this ticket back” button.

Confirm that you’d like to retract the shared ticket on the next screen. The ticket
should now be back in your wallet accessible to only you.